Terms of Service

1. Who provides the service

„DIGITALENTER" S.R.L., IDNO 1013609000055, registered on 16.01.2013, with its seat at MD-3601, str. Mihai Viteazul 2, ap. C, mun. Ungheni, Republica Moldova. Director: Ion Hasnaș.

Correspondence address: bd. Negruzzi 6/2, mun. Chișinău, Republica Moldova. Contact: support@glucose.md.

2. What the service is

GlucoseCRM is a CRM system delivered as an online service: sales pipelines, client cards, tasks, built-in messaging, automation and reports.

The service is developed continuously. We may add, change or withdraw features. If we withdraw a feature your ordinary use depends on, we notify you by email at least 30 days in advance.

3. Your account and your responsibility

You are responsible for keeping your credentials safe and for everything that happens in your account. Tell us immediately if you suspect someone else has gained access.

You are responsible for the lawfulness of the data you upload and for having the right to process the data of the people you add to the system. Do not use the service for unsolicited bulk messaging, for unlawful content, or to circumvent the rules of the connected messaging platforms.

4. Trial period

The first 14 days are free. During the trial the service works in full, and if you do not continue, nothing is invoiced.

5. Price, invoicing and payment

Prices are those published on the pricing page, per active user per month. Prices are shown excluding VAT.

The licence is paid in advance, in full, for the chosen term. The minimum term is 6 months, and the available terms are 6, 12, 18 and 24 months.

Longer terms come with additional free months, which extend the usage period at no extra charge: 2 months on a 12-month term, 3 months on 18 months and 5 months on 24 months.

⚠️ Invoices are issued in euro and paid in Moldovan lei, at the official rate of the National Bank of Moldova on the invoice date.

The number of users invoiced is the number of active users in the account on the invoice date. Users added during the term are charged pro rata, until the end of that term.

If payment is late we write to you first. If payment does not arrive within 14 days of the due date, we may suspend access until it is settled. Data is not deleted during suspension.

6. Term and termination

The contract runs for the chosen term and continues only if you pay for a new term. There is no automatic renewal.

You may decline renewal at any time, without giving a reason and without penalty — simply do not pay for the next term. We notify you before expiry.

⚠️ A term already paid for is not refunded, either in full or pro rata, except where the termination is our fault.

The 14-day trial exists precisely so you can check the service before committing to a term.

7. Your data stays yours

The data you enter into the system belongs to you. We do not sell it, do not use it for our own purposes and do not give it to other customers.

You can request a full export to CSV or Excel at any time, with no conditions.

After the contract ends, the account remains available for export for one month. After that month the data is permanently deleted, including from backups, within their ordinary rotation period.

8. Availability and support

We make reasonable efforts to keep the service available without interruption, but we do not guarantee 100% availability and we undertake no service level (SLA) unless separately agreed in writing.

Planned maintenance is announced in advance. Urgent security work may be carried out without notice.

Support is provided in Romanian and Russian, by email and chat, on working days. The Professional and VIP plans take priority in the order requests are handled. Priority concerns the order, not a guaranteed resolution time.

Features marked as new, experimental or in testing are provided as is, with no guarantee of operation whatsoever.

9. Third-party services

At your request, the service connects to platforms that are not ours: WhatsApp, Facebook, Instagram, Telegram, Google, telephony providers, payment processors. These platforms may change, limit or shut down their interfaces at any time, without notifying us.

We are not liable for the unavailability, limitation, blocking or change of those services, nor for restrictions they impose on your accounts. You are responsible for complying with the rules of the platforms you connect.

Such situations do not constitute a failure to perform on our side and give no right to a refund.

10. Backups

We take daily backups as a measure to protect the service. They do not replace your own archive.

We recommend keeping your own export of the data periodically; it is available from the account at any time. We are not liable for data loss to the extent it could have been avoided by an export you were able to make.

11. Warranties

The service is provided “as is” and “as available”.

To the extent permitted by law, we give no implied warranties as to the fitness of the service for any particular purpose of yours, the achievement of any commercial result, uninterrupted or error-free operation, or compatibility with other systems.

It is for you to verify, during the trial period, whether the service meets the needs of your business.

12. Limitation of liability

Our total and aggregate liability for all claims related to the service, on whatever basis, is limited to the amount you actually paid in the 3 months preceding the event giving rise to the claim.

Under no circumstances are we liable for: lost profit, lost customers or contracts, loss or corruption of data, business interruption, lost opportunities, reputational harm, or any other indirect damage or damage that could not reasonably be foreseen when the contract was concluded.

The limitations above also apply to our suppliers and employees.

These limitations do NOT apply in case of intent or gross negligence on our part, in case of harm to life or bodily integrity, nor where the law does not permit limiting liability. They do not affect our obligations regarding the protection of personal data.

13. Indemnity

You indemnify us against any claim, fine or reasonable cost brought against us by a third party and arising from the way you used the service: data uploaded without the right to do so, unsolicited messaging sent through the system, breach of the rules of a connected platform, or of another person’s rights.

14. Force majeure

Neither party is liable for non-performance caused by circumstances beyond its reasonable control: natural disasters, war, acts of authorities, interruptions of public communications networks or of infrastructure providers, large-scale cyberattacks.

15. Time limit for claims

Any claim related to the service must be brought to our attention, in writing, within 6 months of the event that gave rise to it. After that period the claim is considered extinguished, to the extent permitted by law.

16. Termination by us

We may suspend or terminate an account if it is used for unlawful activity, if it endangers the service or other customers, or if payment remains outstanding after a warning.

Outside those cases, we may terminate with 30 days’ notice, refunding the unused part of the amount paid.

17. Changes to these terms

We may update these terms. Material changes are announced by email at least 30 days before they take effect. If you do not agree, you may cancel the subscription before that date.

18. If a clause fails

If any provision of these terms is held void or unenforceable, the rest remains in force and that provision is replaced by a valid one as close as possible to the original intent.

19. Governing law

These terms are governed by the law of the Republic of Moldova. Disputes are settled amicably, and where that is not possible, by the competent courts of the Republic of Moldova.